Improve your customer service, satisfaction and loyalty through proactive live chat

​Support your customers in real-time and resolve their problems immediately

You'll be subscribed to our mailing list by clicking "Get Started" and agree to our Terms & Conditions and Privacy Policy. You can opt out at any time.

You'll be subscribed to our mailing list by clicking "Get Started" and agree to our Terms & Conditions and Privacy Policy. You can opt out at any time.

Customers are the life-force of a business. Without them, there is no business. As such, it’s imperative to keep them happy and maintain their loyalty. Live chat can help you do this by improving your customer service outcomes and increasing your customer satisfaction.

Customers prefer live chat over the telephone

Live chat received a customer satisfaction score of 73% in a survey, compared to just 44% for phone support. This is mostly due to customers feeling that their questions are answered quickly, they have the ability to multitask while chatting and they find that live chat is the most efficient method of communication for them.

73%
customer satisfaction
live chat on an apple iphone mobile phone device

Send your customer through to the right person first time

We all hate it when we call a business and have to listen to “press 1 for accounts, press 2 for sales...” With live chat, your customers will be routed through to the right person or department straight away thanks to our innovative routing system. Chats can also be easily transferred if need be.

Long phone queues and slow email replies just don’t cut it.

Send files and links to provide better support

Our chat system allows the agent to send and receive files through the chat window itself. This makes troubleshooting much quicker, as screenshots of errors can be shared so that the agent can easily see the issue. The agent can also send links to help guides or video tutorials, or push the customer to the correct web page, to further aid them.

File transfer via live chat on a laptop

Monitor your Net Promoter Score (NPS)

Our chat system allows you to track the customer service ratings left by website visitors. With this, you can calculate your Net Promoter Score (NPS); an index which measures the likeliness of your customers recommending you to friends and family.

You can calculate your NPS by subtracting the percentage of detractors (customers who rate you between 0-60%) from the percentage of promoters (customers who rate you 90-100%) your business has.  

The percentage will be between -100 and 100, with 100 being a perfect NPS score.

net promoter score agent feedback
Net promoter score by agent overview

Free Download

The effectiveness of live chat in customer service, satisfaction and loyalty

You'll be subscribed to our mailing list by clicking "Download" and agree to our Terms & Conditions and Privacy Policy. You can opt out at any time.

You'll be subscribed to our mailing list by clicking "Download" and agree to our Terms & Conditions and Privacy Policy. You can opt out at any time.

Please share if you found this page helpful!

Ready to revolutionise your customer service and drive more sales?

You'll be subscribed to our mailing list by clicking "Get Started" and agree to our Terms & Conditions and Privacy Policy. You can opt out at any time.