Both you and your website visitors want data to be transferred securely and ethically. Our security tools can make this happen, enabling you to stay GDPR compliant, as well as reassuring your website visitors that their data is being handled safely.
All live chats are encrypted using the latest encryption technology. This means that all data communicated between the web server and browser stays private.
Automatic data purging
To stay GDPR compliant, personal data needs to be erased at least every 10 years. Our system automatically purges personal data periodically, at a time frame you decide up to a maximum of 10 years.
Access rules and permissions
Control which users are able to access which areas of the live chat system.
GDPR consent forms
Set up pre-chat and offline chat GDPR consent forms.
Audit logs register attempted access to chat transcripts and record what has happened with that data.
Single sign on (SSO)
SSO is a secure authentication process that allows a user to access multiple applications with one set of login credentials. We offer SSO via SAML 2.0 and Microsoft Active Directory Federation Server (ADFS).
Chat agents are able to request secure data over an encrypted transfer from the chat window itself. This data will be erased as soon as the chat session ends and will not display in chat transcripts. This is great for taking payments and receiving confidential information, as credit card details and secure notes can be safely transferred this way.
Our live chat system is one of very few which use secure UK based data centres, meaning that your website visitors’ information never leaves the United Kingdom.
The Health Insurance Portability and Accountability Act (HIPAA) requires sensitive patient information to be handled securely.
The Privacy Shield Framework aims to protect the fundamental rights of those in the EU whose data is transferred to the US for commercial purposes. Likewise, the Swiss Safe Harbour Framework protects Switzerland citizens. Ensure your EU and Switzerland customers are kept safe with our live chat system; chats are encrypted and all data is stored in the United Kingdom.