Knowledge Base

Our knowledge base contains helpful information and articles to help you set up and get the most out of your proactive live chat service.

Getting Started


Using Chat Settings


Trigger Proactive Chats By...


Reports, Logs & Analytics


Latest from the Knowledge Base

How To Trigger Proactive Chats Based On Traffic Coming From Your Google Ad
Our proactive technology allows you to trigger proactive chats to website visitors who have landed on your website after clicking[...]
Monitoring Agent Performance
Our proactive live chat software tracks agent activity so that you're able to monitor their performance. This allows you to[...]
How To Change The Auto Pause Settings
You may be wondering why you keep getting paused when logged into the chat hub.By default, our live chat software[...]
How To Change The Language On Your Account
Our live chat software currently allows you to change the language on your account to English, Spanish, Portuguese, German and[...]
How To Trigger Proactive Messages Based On Traffic Coming From Your Facebook Advert
Our proactive technology allows you to trigger a live chat initiation to website visitors who have clicked onto your website[...]
Setting Proactive Chats by Language
One of the best things about the internet is that it gives you the ability to expand your business way[...]