Knowledge Base

Our knowledge base contains helpful information and articles to help you set up and get the most out of your proactive live chat service.

Getting Started

Using Chat Settings

Reports, Logs & Analytics

Latest from the Knowledge Base

Chat Routing
To provide the best possible service for your customers, it's best practice to route chats to agents most qualified to[...]
Integrating Email, Knowledge Bases and Plugins
Our live chat system allows you to integrate your email, knowledge base and plugins. To set up your integrations, head[...]
How To Set Up Priority Tiers
Priority tiers are available in Premier plans and above. Priority tiers are useful if you want to send chats to[...]
Accessing Chat Logs
There may be times where you want to read over past chat transcripts - perhaps for training purposes, or to[...]
Capacity Reports
Use our clever capacity reports to see when you're most busy. This allows you to schedule staff shifts accordingly -[...]
How To Enable Proactive Chats
Humans can be pretty bad at asking for help and we generally won't raise our hand unless prompted. This is[...]