Our proactive live chat software for healthcare providers is ideal for GPs, hospitals, dentists, private practitioners and more.
It’s frustrating to wait on hold when you need healthcare assistance. With proactive live chat, agents can handle patients quickly and efficiently, leading to better patient satisfaction and more effective office operations.
Proactive live chat means that costs can be reduced without compromising the quality of service. Less staff are required for the same volume of patients, meaning office space, supplies, recruitment and training expenses can be minimised.
It’s only possible to handle one phone call at a time, but one individual can handle multiple chats at once. This means that more patients can be taken care of at any given time, resulting in fewer queue times and a more efficient service.
The confidentiality of your patients is imperative. Our proactive live chat software has in-built security tools, allowing you to assure your patients that their data is being handled safely and ethically. All live chats are encrypted, data is stored in secure UK based data centres and sensitive data can be sent via Secure Data Transfers for added peace of mind.