Proactive live web chat keeps your government department connected to your communities and stakeholders.
Your existing customer service staff can handle 4-6x more live chats on average vs just one phone call. This allows you to reallocate customer service staff budgets into improving other key areas of your government agency.
Our clever proactive live chat system has clever routing assignment options which allows chats to be routed to specific government agents and even departments within the same government agency. This frees up your first contact customer service teams who'd otherwise spend a lot of time connecting visitors to the right department.
With our capacity reporting tools, you can see at a glance the periods through the week or on an hourly basis where your busy times are and where you reach or exceed maximum capacity. This enables managers to plan shifts of customer service teams based on your actual demands so your web visitors are never let down.
Proactive live chat enables you to trigger messages to your target audience based on a wide variety of options and user behaviours. This lets you display personalised messages to your visitors which improves customer confidence and satisfaction. You can choose to target people from specific regions, pages they're visiting, the page they're referred from (e.g. an advert) and if they're a new visitor plus much more.
Our live chat system is one of very few which use dedicated servers right here in the United Kingdom meaning all saved visitor data never leaves the UK. All live chats are encrypted using the latest encryption technology keeping your website visitors safe from hackers. Our clever GDPR compliant tools automatically purges personal data at a timeframe you choose up to a maximum of 10 years, keeping your government agency compliant, leaving you to get on with other important things.
If you work for a large government agency or district council you may have multiple department specialists. Or perhaps a visitor has already had a detailed conversation with one of your government employees. Right from the live chat portal, your agents can transfer chats in just 2 clicks of their mouse to a specific agent or even an entirely different department. What happens if the other agent is unavailable? The chat will come straight back to whoever attempted to transfer it.
We've already got that covered... has your government agency got a large customer contact team? You can send a message directly to your team members chat window instantly no matter where you are they are in the world... Want to communicate only with your supervisors or with different government department heads? How about totally different agencies? As long as they use Handlr proactive live chat system this is all easily setup in a few clicks of your mouse.
You can find us listed on the Crown Commercial Service website having already gone through and been accepted as a supplier of Proactive Live Chat systems for British government departments, government agencies, districts and local borough councils.
Just a few of the benefits you can expect for your government agency
Here's just a few of the British government departments we can help
Don't see your government department or agency listed? Don't worry - if you're one of the several hundred government departments shown on the Home Office website here then we can provide proactive live chat services to you via the Crown Commercial Service website.
Still not listed? Don't worry... still get in touch as we'll still be able to help you!
We'd be happy to schedule a free live demo for you to see the benefits live chat can have for your government department. You'll be able to see the live chat system at work and ask any questions you may have about how it can benefit your government agency.