Increase your customer satisfaction and sales all while reducing your costs.
Chat allows for a personal, convenient and instant interaction between business and consumer, resulting in the consumer feeling more positive about the brand and more likely to go ahead with a purchase.
Customers prefer live chat. Live chat received a score of 73% in a customer satisfaction survey, compared to just 44% for phone support. Chat allows queries to be resolved more quickly and accurately.
One individual can only handle one phone call, but can handle 4-6 live chats at once, on average. This allows you to save on staff salaries. supplies and office space, without sacrificing customer service quality.
We wanted to say that we will be continuing with Handlr for the foreseeable future as it seems to be working. We saw 42 conversations in September and from that 7 identifiable clients taken on. Not a bad start!
Unlimited chats and unlimited agents
That's right, our proactive live chat software has passed the rigorous tests demanded by the British government. We're now on their internal catalogue of suppliers on the Crown Commercial Service.
We're proud to be one of only 3 official suppliers of live chat software.